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How to use your Smart Card to access Remote IPTV fromДЇollow these instructions if the computer you are using is Government-Owned Equipment (GFE) containing the Smart Card software and a Smart Card Reader.

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Remote IPTV is not compatible with the Android OS.

Remote IPTV is not compatible with iOS devices.The ITSO ServiceDesk can not provide Macintosh support.Contact the ITSO ServiceDesk for guidance. Use of Remote IPTV requires a valid CDC network account and a SecurID token or PIV Smart Card.A weak signal will affect your ability to view Remote IPTV videos. If you are using a wireless network or one of the cellular вЂњair cardsвЂќ, ensure that you have a strong signal (3 or more вЂbarsвЂ™).Dialup will work, but may result in video buffering or playback issues. High-speed broadband connections, such as DSL or cable-modem work best for accessing Remote IPTV.For privately-owned systems, the latest Flash Player can be obtained from The latest Adobe Flash Player (installed locally) will provide for the best possible quality playback experience on Remote IPTV.Other Requirements (To ensure an optimal experience) Beta versions of web browsers are not supported.Other browsers such as Firefox, Chrome, Safari, etc are supported by Adobe Flash Player, CDC technical support is limited to IE browsers.Internet Explorer v7, v8, v9 or v10 is supported.

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For non-CDC systems, check Windows Update to ensure that your system is up to date with the latest Service Packs and Hotfixes.

Systems that are out-of-date with Microsoft security patches may be subject to problems when accessing Remote IPTV services.

Windows 7 - With latest Service Pack & hotfixes recommended.

Windows 8 - With latest Service Pack & hotfixes recommended.

For best performance, 2 GB of RAM recommended.

1 Ghz processor and 1 GB of RAM minimum.

Use of any system to connect to Remote IPTV that does not meet the requirements described below is done so without expectation of support from the ITSO Service Desk.

CDC owned equipment must be configured with the CDC Standard ITSO Windows 7 image.

The CDC ITSO Windows 7 вЂstandard imageвЂ™ is optimized and tested for Remote IPTV access.

Remote IPTV access through non-CDC computers and laptops is supported with вЂbest effortвЂ™ by the ITSO Service Desk.

How to Obtain a Smart Card Reader for your personally-owned computerД¬DC Government Owned (GOE) versus non-CDC Equipment.

How to use your Smart Card to access Remote IPTV from your Contractor-owned or Personally-owned computers.

How to use your Smart Card to access Remote IPTV from your Government-furnished Equipment.

The IPTV FAQhas answers to the most common issues concerning Remote IPTV. For assistance with access or using the Remote IPTV service, please contact the ITSO Service Desk.Д«efore contacting the Service Desk, please verify that your system meets the requirements below and that your issue isn't addressed in the IPTV FAQ.

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